Terms & Conditions

Last updated: 15 September 2026

These Terms & Conditions govern the use of the Buffalo Hills Private Game Reserve website and the booking of accommodation, activities and other services provided by Buffalo Hills Private Game Reserve (“Buffalo Hills”, “we”, “us” or “our”).

By using our website, making an enquiry or making a booking with us, you agree to be bound by these Terms & Conditions.

1. Bookings

All accommodation and activity bookings are subject to availability and confirmation by Buffalo Hills.

A booking will only be considered confirmed once:

• The booking has been accepted by Buffalo Hills; and
• Any required deposit or payment has been received.

Availability shown on our website, a third party’s website or communicated during an enquiry is not guaranteed until the booking has been confirmed.

We reserve the right to decline a booking where we have reasonable grounds to do so.

2. Booking Information

Guests are responsible for ensuring that all information provided when making a booking is accurate and complete.

This includes:

• Guest names
• Contact details
• Arrival and departure dates
• Number of guests
• Number and ages of children, where applicable
• Special requests
• Any other information reasonably required to manage the booking

Please notify us as soon as possible if any booking information changes.

3. Rates and Pricing

All rates are quoted in South African Rand (ZAR), unless otherwise stated.

Rates are subject to change without notice; however, once a booking has been confirmed, the agreed rate for that booking will generally apply, subject to the terms of the booking.

Additional charges may apply for services, activities, special requests or other items not included in the quoted accommodation rate.

Any applicable taxes, fees or charges will be communicated to you as part of the booking process.

4. Payment

A deposit or full payment may be required to secure a booking.

The amount and payment deadline will be communicated to you when making your booking.

Where the required payment is not received by the specified deadline, Buffalo Hills reserves the right to cancel the booking and make the accommodation available to other guests.

Guests are responsible for ensuring that payments are made correctly and on time.

5. Cancellation Policy

Cancellation terms may vary depending on the accommodation, booking type, rate or promotional offer.

Any refunds due will be processed using the original payment method where reasonably possible.

6. Changes to Bookings

Requests to change a confirmed booking are subject to availability.

Changes to dates, accommodation, number of guests or other booking details may result in additional charges or a change in the applicable rate.

We will make reasonable efforts to accommodate changes but cannot guarantee that requested changes will be possible.

7. Check-in and Check-out

Guests must adhere to the check-in and check-out times communicated by Buffalo Hills.

Early check-in and late check-out may be available by prior arrangement and may be subject to an additional fee.

Guests who arrive outside the agreed check-in arrangements should contact Buffalo Hills in advance.

8. Occupancy

Only the number of guests included in the confirmed booking may occupy the accommodation.

Additional guests may only stay with the prior approval of Buffalo Hills and may be subject to additional charges.

Guests must comply with any maximum occupancy limits applicable to the accommodation.

9. Children

Parents or guardians remain responsible for the supervision and safety of children at all times.

Due to the nature of a private game reserve, certain areas, activities or facilities may not be suitable for young children.

Any age restrictions or additional charges applicable to children will be communicated during the booking process.

10. Wildlife and Game Reserve Safety

Buffalo Hills is a private game reserve and guests acknowledge that they are entering an environment where wild animals may be present.

Guests must:

• Follow all safety instructions provided by Buffalo Hills.
• Remain within designated areas.
• Observe all signs, rules and instructions relating to wildlife.
• Never approach, feed, touch or attempt to interact with wild animals.
• Keep a safe distance from wildlife.
• Supervise children at all times.
• Follow instructions given by guides, staff or management.

Wild animals are unpredictable. Guests acknowledge the inherent risks associated with visiting a private game reserve.

Buffalo Hills cannot guarantee wildlife sightings or the presence of any particular species during a guest’s stay.

11. Guest Conduct

Guests are expected to behave respectfully towards Buffalo Hills staff, other guests, the property and the natural environment.

Guests must not:

• Engage in unlawful or dangerous behaviour.
• Intentionally damage property.
• Harass staff, other guests or wildlife.
• Enter restricted areas.
• Disregard safety instructions.
• Engage in behaviour that unreasonably disturbs other guests.

Buffalo Hills reserves the right to require a guest to leave the property where their conduct presents a safety risk, causes significant disruption or materially breaches these Terms & Conditions.

No refund will necessarily be provided where a guest is required to leave because of misconduct or a serious breach of these Terms & Conditions.

12. Damage to Property

Guests are responsible for any loss or damage caused to Buffalo Hills property, accommodation, furnishings, equipment or other items as a result of their actions or negligence.

Buffalo Hills reserves the right to recover reasonable costs associated with repairing or replacing damaged property.

Guests should report any accidental damage to management as soon as reasonably possible.

13. Personal Belongings

Guests are responsible for their personal belongings during their stay.

Buffalo Hills accepts no responsibility for the loss, theft or damage of personal belongings except where such liability cannot lawfully be excluded.

Guests are advised to take reasonable precautions and not leave valuable items unattended.

14. Vehicles and Parking

Guests are responsible for their vehicles and belongings kept inside vehicles.

Vehicles must remain in designated parking areas or follow any instructions provided by Buffalo Hills.

Guests must comply with all applicable road, parking and game-reserve rules while on the property.

15. Photography and Filming

Guests are welcome to take photographs and videos for their personal use, subject to reasonable consideration for other guests, staff, wildlife and the privacy of others.

Commercial photography, professional shoots, filming or content production may require prior written permission from Buffalo Hills.

16. Website Information

We make reasonable efforts to ensure that the information published on our website is accurate and up to date.

However, photographs, descriptions, availability, activities and other information may change from time to time.

Photographs are provided for illustrative purposes and actual accommodation, surroundings, wildlife sightings and conditions may vary.

We reserve the right to correct errors, update information and make reasonable changes to our website and services.

17. Website Use

You may use our website for lawful purposes only.

You may not:

• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorised access to the website or its systems.
• Introduce malicious software or harmful code.
• Copy, reproduce or commercially exploit website content without our written permission.
• Use automated systems to extract or reproduce substantial amounts of website content without permission.

All website content, including text, photographs, graphics, logos and other materials, remains the property of Buffalo Hills or its respective licensors unless otherwise stated.

18. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily constitute an endorsement of those websites or services.

Buffalo Hills is not responsible for the content, availability, security or privacy practices of third-party websites.

19. Force Majeure

Buffalo Hills will not be responsible for delays, cancellations or failure to provide services where this is caused by circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters
• Severe weather
• Flooding
• Fire
• Disease outbreaks
• Government restrictions
• Power or infrastructure failures
• Civil unrest
• Acts of terrorism
• Industrial action
• Road closures
• Other unforeseen circumstances beyond our reasonable control

Where such circumstances occur, we will make reasonable efforts to assist affected guests and, where appropriate, offer alternative arrangements.

20. Liability

To the extent permitted by South African law, Buffalo Hills will not be liable for loss, damage, injury or expense arising from a guest’s failure to follow safety instructions, misuse of facilities, unlawful conduct or failure to take reasonable care.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

21. Privacy

Personal information provided to Buffalo Hills will be handled in accordance with our Privacy Policy and applicable South African privacy legislation.

For more information about how we collect and use personal information, please refer to our Privacy Policy.

22. Complaints

If you have a concern or complaint during your stay, please bring it to the attention of Buffalo Hills management as soon as reasonably possible.

We will make reasonable efforts to investigate and resolve legitimate concerns promptly.

23. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms & Conditions or from services provided by Buffalo Hills will be subject to the applicable laws and jurisdiction of South Africa.

24. Changes to These Terms & Conditions

Buffalo Hills reserves the right to update these Terms & Conditions from time to time.

The latest version will be published on this website and will include the date on which it was last updated.

25. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Buffalo Hills Private Game Reserve
Email: info@buffalohillsgr.co.za
Telephone: (+27) 073-956-5060
Website: www.buffalohillsgr.co.za