Privacy Policy

Last updated: 15 September 2026

Buffalo Hills Private Game Reserve (“Buffalo Hills”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry or booking, or otherwise interact with us.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA)and other applicable South African legislation.

1. Who we are

This website is operated by Buffalo Hills Private Game Reserve, a private game reserve and accommodation provider in South Africa.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@buffalohillsgr.co.za
Telephone: (+27) 073-956-5060
Address: S796 Bezuidenhouts Pass, Sterkfontein Dam District, Harrismith, 9880

2. Personal information we collect

Depending on how you interact with us, we may collect personal information including:

• Your name and surname
• Email address
• Telephone or mobile number
• Booking and enquiry information
• Check-in and check-out dates
• Number of adults and children travelling with you
• Special requests or preferences
• Information you provide when contacting us
• Any other information you voluntarily provide to us

We may also collect certain technical information when you use our website, such as:

• IP address
• Browser type and device information
• Pages visited
• Date and time of visits
• General website usage information

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How we collect your information

We may collect personal information when you:

• Submit an enquiry or contact form on our website
• Request information about accommodation, activities or services
• Make or enquire about a booking
• Contact us by email or telephone
• Subscribe to marketing communications, where applicable
• Interact with our website or social media pages
• Voluntarily provide information to us in another way

Where possible, we will indicate which information is required for us to respond to your enquiry or provide our services.

4. How we use your personal information

We may use your personal information to:

• Respond to enquiries and requests
• Process and manage accommodation bookings
• Communicate with you regarding your stay
• Provide information about our accommodation, activities and services
• Process payments where applicable
• Provide services that you have requested
• Respond to special requests
• Improve our website, accommodation and guest experience
• Send marketing communications where you have consented to receive them
• Keep appropriate business and financial records
• Comply with our legal and regulatory obligations
• Protect our rights, property, guests and staff
• Prevent fraud or misuse of our website or services

We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected, unless permitted or required by law.

5. Marketing communications

We may occasionally send you information about Buffalo Hills, including news, special offers, accommodation updates or other relevant information.

We will only send direct marketing communications where permitted by applicable law and, where required, with your consent.

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in the communication.

Unsubscribing from marketing communications will not affect communications that are necessary to manage an existing booking or respond to an enquiry.

6. Sharing your personal information

We respect the confidentiality of your personal information.

We may share personal information with trusted third-party service providers where this is reasonably necessary to operate our business or provide services to you. These may include:

• Booking and reservation service providers
• Payment service providers
• Website hosting and technical service providers
• Email service providers
• Website analytics providers
• Professional advisers, where necessary
• Government authorities or regulatory bodies where required by law

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that your information is handled appropriately and securely.

We do not sell or rent your personal information to third parties.

7. Payments

Where payments are made through a third-party payment provider, your payment information may be processed directly by that provider.

We do not intend to store complete credit or debit card details on our website unless this is specifically required and lawfully managed.

Third-party payment providers may have their own privacy policies and terms governing how they process your information.

8. Cookies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

Cookies may be used to:

• Remember certain preferences
• Improve website functionality
• Understand website traffic and usage
• Help us improve the website
• Support analytics or other website features

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the website.

Where third-party services such as analytics or embedded content are used, those services may place their own cookies or collect information in accordance with their respective privacy policies.

9. Third-party websites

Our website may contain links to third-party websites, including booking platforms, social media platforms, tourism websites or other external websites.

Once you leave our website, we are not responsible for the privacy practices, content or security of those third-party websites.

We recommend that you review the privacy policy of any third-party website before providing personal information.

10. Protection of your personal information

We take reasonable technical and organisational measures to protect personal information against:

• Loss
• Theft
• Unauthorised access
• Unauthorised disclosure
• Alteration
• Destruction
• Unlawful processing

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

In the event of a security compromise involving personal information, we will take the steps required by applicable law.

11. Retention of personal information

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable law.

For example, information relating to bookings and financial transactions may need to be retained for longer periods to comply with legal, accounting or tax requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

12. Your rights

Subject to the provisions and limitations of applicable law, you have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where there is no lawful reason for us to retain it
• Object to certain forms of processing
• Withdraw consent where processing is based on your consent
• Object to direct marketing
• Lodge a complaint if you believe your personal information has been handled unlawfully

Some requests may be subject to legal requirements, reasonable verification of your identity, or other lawful limitations.

13. How to exercise your rights

If you would like to access, correct, update or request deletion of your personal information, or if you have a question about how your information is being processed, please contact us:

Buffalo Hills Private Game Reserve
Email: info@buffalohillsgr.co.za
Telephone: (+27) 073-956-5060

We will consider and respond to your request within a reasonable period and in accordance with applicable legislation.

14. Complaints

If you have a concern about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa, which oversees compliance with POPIA.

The Information Regulator’s official contact details and complaint facilities are available through its official website.

Information Regulator of South Africa

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legislation.

The latest version will always be made available on this website, with the date of the most recent update shown at the top of the policy.

16. Contact us

If you have any questions about this Privacy Policy or how Buffalo Hills Private Game Reserve handles your personal information, please contact us:

Buffalo Hills Private Game Reserve
Email: info@buffalohillsgr.co.za
Telephone: (+27) 073-956-5060
Website: www.buffalohillsgr.co.za